These terms apply to every order placed on carscanhub.com. Please read them before you order. Nothing in them affects your legal rights as a consumer.
1. Who we are
Antonio Jacquaye trading as CarScanHub
83 Lynton Mead
London
N20 8DH
Email: autoscansoftware@gmail.com
Not registered for VAT
2. Your order
When you place an order we email you to confirm we have received it. Our contract with you starts when we email you to say your order has been sent. If an item turns out to be unavailable, we will tell you and refund you in full straight away.
3. Prices and payment
Prices are in pounds sterling and are the total you pay: delivery is free and there is nothing to add at checkout. Card payments are processed by Stripe; we never see or store your full card details.
4. Delivery
We deliver to addresses in the United Kingdom, usually within 2 to 5 working days. Orders are sent directly from our supplier’s UK warehouse. The item is your responsibility from the moment it is delivered to you. Full details are on our Delivery and returns page.
5. Your right to cancel
Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of the day after you receive it. We extend this to 30 days. To cancel, tell us clearly, for example by email to autoscansoftware@gmail.com. You may use the model form below, but you do not have to.
We send you a free prepaid return label. Please send the item back within 14 days of telling us you are cancelling. We refund you, including any delivery charge, within 14 days of receiving the item back or of you giving us proof that you have sent it, whichever is sooner. We refund to the payment method you used. We may reduce a refund if the item has been handled more than was necessary to check it.
6. Faulty items
Goods must be as described, fit for purpose and of satisfactory quality. If they are not, the Consumer Rights Act 2015 gives you the right to reject them for a full refund within 30 days of delivery, and after that to a repair or replacement, or in some cases a refund. Email us and we will put it right.
7. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Please use tools as their instructions describe and with suitable safety equipment.
8. Complaints
If you are unhappy with anything, email us at autoscansoftware@gmail.com and we will reply within 5 working days. If we reach the end of our complaints process without agreeing, we will write to you naming an accredited alternative dispute resolution provider, RetailADR (retailadr.org.uk), and telling you whether we will use it for your complaint. Using an ADR provider does not affect your right to go to court.
9. Law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of the part of the United Kingdom where you live.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: Antonio Jacquaye, autoscansoftware@gmail.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date: